Mobile Clinic Project Orders
Description
A mobile ordering application that assists clinic workers with requesting items for their clients and fulfilling these orders.
I completed most of this project in early 2022, but I’ve made design changes using data collected from the last year and a scalable design system for hand-off.
My Role
Solo Designer
Timeline
February 2022, April 2023
Tools
Figma
Type
Mobile
Background
What is the Mobile Clinic Project?
The Mobile Clinic Project (MCP) sets up clinic every week in West Hollywood to provide medical services and essential items for individuals experiencing homelessness
Clinic Roles
Caseworker
Triages with medical students to record their client’s ordered items and social history
Health Education
Records ordered items for clients who are only there for items
Caseworker
Fulfills item orders inside the truck in a separate area
Discover
Pain point: communication is difficult between logistics members and other volunteers
Research
User Interview Insights
Communication
Caseworkers want to maximize time with clients
Communicating with caseworkers takes a lot of time
Process
Orders are fulfilled by separate Logistics Members: dividing and conquering takes more time
Finding and logging client information for items takes a lot of time
Constraints
Item stock is limited:
order items only if needed
Clients don’t have access to technology
Problem
There is inefficient communication between team members, resulting in long wait times for clients and tedious manual work.
Personas
Task Flow
Iterate
Testing drives iterations
Initial iterations informed by user feedback from multiple rounds of usability testing using prototypes
MVP testing
Most recent iterations informed by data from a year of using a google forms + sheets version of this application
Design Change 1 of 4
Item-first approach to finding items
Before
Separating items hides other suitable options
Can result in missed opportunities to provide clients with much-needed items
Now
All items of the same type grouped under the same name
Encourages caseworkers to explore other options when the first choice is out of stock
Design Change 2 of 4
Out-of-stock item replacements
Before
4/5 participants preferred Option B to replace items
Although it’s faster, the client had no say in the replacement item, which resulted in returned items
Now
When ordering an item, caseworkers are able to select a replacement preference.
Item preferences from the client’s original item ease logistics members’ decision-making.
Design Change 3 of 4
Expanded navigation
Before
I found that caseworkers most commonly view orders they place themselves
Now
Most straightforward design
Additional tab makes it easier to discover all functionalities
Design Change 4 of 4
Dark mode for night-time clinic
Final Design